At Datacom, we can help you prepare for the worst. Our IT Services Continuity Management (ITSCM) team is concerned with ensuring your business can continue to provide an agreed level of IT Services following an interruption to, or loss of, key business IT processes. The IT services that continue to run in a disaster situation, which could be anything from an application or system failure to a complete loss of the business premises or datacentres, should support minimum business requirements.
ITSCM strategy fits under, and is a major component of, Business Continuity Management (BCM).
ITSCM within Datacom is based on the ITIL Best Practice framework which includes process roles and functions supporting the development and maintenance of services for continuity preparedness of IT services.
Datacom provides ITSCM services as part of a wider services package. The process that Datacom follows is aligned to the following industry standards and best practice guidelines:
The ITSCM process includes: