Social Media Services

Our proven, around the clock social media solutions integrate seamlessly with your traditional contact centre operations, as well as our customer service, sales and technical support services, providing a complete solution. We monitor, respond to online chatter and actively manage online brand sentiment, sharing our expert knowledge of your products with the online world.

Private Organisations

Organisations are now responsible for comments left on their Facebook and Twitter pages and this means your online brand perception is more at risk than ever - and so is your compliance with advertising law, especially if marketing with social media campaigns. Datacom will provide a complimentary audit of your social media landscape and can then help you leverage the right social media tools and launch campaigns to maximize your online brand perception.

Public Sector

Datacom has 50 years’ experience working with Government and public sector clients. We have helped them to identify opportunities for direct community engagement both online and off through social media optimization and outreach services.

Key areas of expertise include:

• Scalable, multi-lingual contact centres and solutions
• Integrated social media, live chat and email support services
• Brand promotion and marketing
• Campaign and rapid-response management
• Business intelligence and reporting
• Content management and response
• Brand conversation analysis
• Online content impact analysis
• Architected to be highly available, reliable, and secure.

Related Case Studies:

• Social media monitoring solution provides the Australian Energy Market Operator with valuable strategic industry and customer insights