To create a consistent level of IT support for staff across its Greater Asia and South Pacific regions, Colgate sought a specialist technology services provider to consolidate multiple internal and outsourced help desk arrangements.
Datacom’s centralised service desk support to Colgate’s 3,000 employees in 12 countries has given Colgate visibility over its genuine call volumes and increased first time resolve rates for technical queries, to boost satisfaction amongst Colgate’s internal IT users. The success of the Asia Pacific service desk means Colgate is now looking to expand the Datacom service into other countries across the globe.
“We chose Datacom because they are nimble, willing to listen and engage in a flexible pilot agreement with the capacity to build on that regionally - rather than trying to lock us in from the outset.”
Warwick Hutton - IT Infrastructure Director, Greater Asia and South Pacific Divisions, Colgate Palmolive
Share this Case Study