Today’s ‘connected customers’ are empowered in more ways than before. They are well informed and have high expectations. They demand the immediacy of information in every interaction, consistency in experience, and personalization, across their customer journey. Is it possible to deliver an exceptional customer experience when the bar is set so high?
Datacom Connect improves this customer experience through marrying in-depth business knowledge with innovation and designing rapidly deployable smart solutions enabling this ‘connected customer’.
Connect technology solutions enables organisation to effectively communicate, manage and enable effective decision-making. Business success comes from ensuring meaningful engagement on the customer’s terms, whenever and wherever they want, via their channel of choice.
Key services which deliver these outcomes include:
We design and implement solutions that deliver quantifiable and measurable, bottom-line business benefits by driving incremental operational efficiencies.
Customers have continually evolving expectations and demands.
A seamless and consistently high-quality customer experience is crucial to developing brand equity.
We provide specialist advice, administration and technical solutions for organisations who require comprehensive financial services.
Customer experience and engagement through the contact centre is a core, and highly visible, element of any organisation.
The Ministry for Primary Industries (MPI) was created following the amalgamation of Ministry of Agriculture and Forestry, Ministry of Fisheries, and the New Zealand Food Safety Authority.
Founded in 1850, the University of Sydney is Australia’s oldest university and one of the most prestigious in the country.