Customer Contact Solutions

Datacom provides businesses with process services, including payroll and HR services, financial services, and contact centres.

Title Date Summary
Title: Queensland Building and Construction Commission Date: 17-Feb-2017 Summary: Building a fully integrated communications platform
Title: City of Gold Coast Date: 17-Feb-2017 Summary: Putting the customer first with intelligent contact centre solutions
Title: IP Australia Date: 08-Feb-2017 Summary: Enhancing Customer Engagement with ‘Alex’, IP Australia’s Virtual Assistant
Title: Australian Tax Office Date: 04-Apr-2016 Summary: Excellence in multi-channel Government contact centre delivery
Title: Australian Energy Market Operator Date: 19-Nov-2014 Summary: Social media monitoring solution provides the Australian Energy Market Operator with valuable strategic industry and customer insights
Title: Ministry for Primary Industries Date: 19-Nov-2014 Summary: Ministry for Primary Industries overhauls its contact centre services
Title: University of Sydney Date: 19-Nov-2014 Summary: A lean-driven transformation
Title: Ministry of Education Date: 01-Nov-2013 Summary: Ministry of Education streamlines to beat non-attendance
Title: Stevenson Mining Date: 01-Nov-2013 Summary: Stevenson Mining payroll improvements benefits staff relations
Title: Abbott Diagnostics Date: 14-Oct-2013 Summary: Abbott Diagnostics sees rise in customer satisfaction